Moncton Alerts

Alerts are issued on an as-required basis. In the event that a situation has a public safety risk, alerts can be issued. This would include, for instance, evacuations, localized flooding, watermain breaks that require boil-water advisories, etc.

Yes. If you use a mobile phone, it will be sent to your phone as a text. If you use a home phone, it will be sent as a voice message. It is recommended to use a mobile phone as voice messages will only be issued following major emergencies.

The alerts are issued by the City’s Municipal Emergency Command Centre, through the City’s Director of Community Safety/Fire Chief. Alerts added to the dashboard that are not issued as alerts (ie: road closures, etc.) are issued by the City’s Communications Department or the department responsible for the work (e.g.: Public Works), in conjunction with the Director of Community Safety/Fire Chief.

Yes! If you have a vested interest in the emergency alerts in Moncton, we would encourage you to register. This could include if you have family in Moncton that you would like to ensure are aware of emergency awards, or, if you work in the City but live elsewhere. The Moncton Alerts dashboard is also accessible to everyone, without the need to subscribe.

Reception centres on the dashboard are different centres that are activated in the event of an emergency. Residents would find details in this section, including instructions, should they be activated. This could include warming centres during mass power outages over long durations, for instance.

Weather alerts are issued based on weather warnings from Environment Canada. These alerts are sent automatically. Environment Canada issued alerts depending on the severity and timing of a predicted event in order to highlight significant weather or express uncertainty.

Yes, subscribers choose which type of alerts they receive. When you log in, you select which notifications you receive under the subscription tab. Subscribers can opt-in via email and/or SMS for weather warnings and emergency warnings. Emergency warnings is all-encompassing and would consist of any alert other than weather warnings issued.

The alerts that are broadcasted on phones, televisions, radios, etc. are issued through the Alert Ready system. Our program, Moncton Alerts, is an independent emergency management system that is subscription-based and used for municipal emergencies. The Alert Ready program is often used by the Government of New Brunswick and the RCMP. In the event that Alert Ready messages are sent, they will often be broadcasted again through Moncton Alerts, but are not issued by the City.

Each account that is associated to an email can only have one address associated to it, meaning you can not opt-in for multiple addresses. However, you can create additional accounts with different emails should you wish to receive alerts for multiple addresses.    

If you signed up using the old software, you will need to re-subscribe. This new Moncton Alerts Software replaced the old version which will no longer be operational.

No, this is not the Alert Ready system. These alerts will be issued as text messages for those that opt-in via their mobile number, or, to an email for those who subscribe via email.

There are several reasons that someone you know may have received an alert, but you did not. First, you must be opted-into alerts to ensure they go to either your phone via text and/or to your email. Secondly, alerts can be geo-targeted, meaning they are only issued to those that are impacted. For a City-wide emergency, for instance, everyone would receive an alert. For a specific neighborhood emergency, the alert(s) would be targeted to the specific area. Alerts are sent and geo-targeted based on the address associated to the profile.