Water Leak and Minor Adjustment Form

The City of Moncton provides the Water Leak Adjustment Program in accordance to the Water Leak Relief Program Policy.

This policy applies to residential customers* who received a water bill with abnormally large consumption volume due to a water leak. Customers are eligible for one-time leak adjustment over a 10-year timeframe per service address, per property owner with the adjustment on their bill being capped at $1,000.

The water leak adjustment is calculated by rebating 50% of the water consumption above the customer's average monthly consumption. Adjustments will be applied to a maximum of a 3-month period, representing the quarterly billing cycle. All leak adjustment requests will be reviewed and approved by a Utility Administrative Working Group in order to ensure that all decisions are fair and equal among all residential users.

*Residential properties are classified as those serviced with one water meter (townhouses, duplexes, housing less than five units are all considered residential). Condominiums are not considered a residential property.

Contact Information

Please complete the contact information below.

Owner's Name(s) (as it appears on bill)

Phone

Civic Address

Address 2

City/Town

ZIP/Postal Code

Location ID

Customer ID

Eligibility Criteria

I understand that, as per the Water Leak Adjustment Policy, this issue is being reported within the last three months (quarterly billing cycle).

My increase in water consumption was not a result of the filling of a pool or spa, an irrigation system, or similar uses of water.

I understand that vacant properties are not eligible for the adjustments under this program.

I understand that in order to be eligible for an adjustment, I must be a user or become a user for an account on the City's online portal for water consumption monitoring.

If you have not yet registered, you can do so online by visiting this link.

I understand that I will only be considered for this relief program if this is a residential property

Proof of Repair / Correction

If you are including receipts, please explain them here and attach them below.

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64 MB limit.
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